Shipping policy
Thank you for shopping with yuanchuans.com, operated by 香港遠川有限公司 (Hong Kong Yuanchuan Limited). We are committed to providing reliable order processing and delivery services to our customers.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
During periods of high order volume, promotional events, or public holidays, processing may take slightly longer.
Shipping Time
Standard delivery generally takes approximately 9–16 business days after the order has been processed and dispatched.
Delivery times are estimates only and may vary depending on the destination, carrier operations, customs clearance, weather conditions, public holidays, or other circumstances beyond our reasonable control.
Shipping Fees
Our current standard shipping rates are:
- Orders of $59.99 USD or more: Free Standard Shipping
- Orders below $59.99 USD: Standard Shipping fee of $23.99 USD
The final shipping fee applicable to your order will always be displayed at checkout before payment is completed.
Shipping Destinations
We ship to the countries and regions currently available at checkout on yuanchuans.com. Shipping availability may vary depending on the product and destination.
Tracking Information
When tracking information is available, customers will receive a shipment confirmation email containing the tracking number after the order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving the tracking number.
Incorrect or Incomplete Address
Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.
If you notice an error in your address, please contact us as soon as possible at support@yuanchuans.com. Once an order has been shipped, we may not be able to change or redirect the delivery address.
Additional shipping costs caused by an incorrect or incomplete address may be the responsibility of the customer.
Delayed Shipments
Occasionally, shipments may be delayed due to customs inspections, carrier delays, severe weather, public holidays, or other circumstances outside our control.
If your order has not arrived within a reasonable period after the estimated delivery window, please contact our customer service team and we will assist you in checking the shipment status.
Lost or Damaged Packages
If your package appears to be lost in transit or arrives damaged, please contact us at support@yuanchuans.com with your order number and relevant photos or information.
We will review the situation and work with the shipping carrier to determine an appropriate resolution.
Customs, Duties and Taxes
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country or region.
Where applicable, such charges may be the responsibility of the customer unless otherwise stated during checkout.
Contact Us
For questions regarding shipping or delivery, please contact:
香港遠川有限公司 (Hong Kong Yuanchuan Limited)
Website: yuanchuans.com
Email: support@yuanchuans.com
Phone: +852 9170 4804
Hong Kong SAR